Every effort is made to get your shipment on its way as quickly as possible. Most orders placed before 2PM Eastern Time on weekdays will ship out the same business day or the next day based on stock availability. Orders ship via UPS or USPS depending on the type of product and the size of the order. Smaller orders ship via USPS.
Free Ground Shipping & Handling is offered within the U.S. for all orders over $499. Shipping & Handling rates are calculated at time of checkout and are provided live by USPS or UPS based on the weight of the package. Ground Shipping generally takes 5-7 business days from the time an order is placed to arrive.
All orders placed after 2pm EST on Friday through Sunday will ship out the following business day. You may receive an email with a tracking # over the weekend but the order WILL NOT be picked up until Monday by the carrier.
Returns
Blue Moon Hemp products purchased via wholesale or distributor pricing may be returned within 30 days of receipt for a refund of the purchase price minus cost of shipping.
Product must be unopened and unused to be eligible for a refund.
The product received will be totaled based on the purchase price minus any unreturned "free product". Free product will be deducted from the refund amount at the original purchase price if not received in the return. If an entire order is being returned for a complete refund, we expect to receive all collateral back as well including displays and banners. Customer will be charged $99 for each display and $25 for each banner not returned.Customers are responsible for return shipping costs for all returns that require a refund.
Help
Give us a shout if you have any other questions and/or concerns.
Email: wholesale@bluemoonhemp.com
Phone: (888) 223-0420 ext. 2
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